Proceedings of the 32nd International Academic Conference, Geneva

CUSTOMERS’ BEHAVIOR TOWARDS E-COMMERCE IN BANGLADESH: AN EMPIRICAL STUDY ON SOME SELECTED B2C E-COMMERCE SITES

SANJIDA FARHANA OISHE

Abstract:

This study aims at identifying salient attributes of e-commerce sites in Bangladesh. The study tries to assess the perception of customers about the performance of major-e-commerce sites on those attributes. Eighteen potential attributes are preliminarily selected, and after conducting a pre-test on 50 sample respondents eleven salient attributes are selected for the study. Finally 108 respondents are taken as the study sample. Mertin Fishbein’s multi-attribute attitude models adopted to measure the customers’ attitude. Respondents were asked their belief and evaluation towards some B2C ecommerce sites. The benchmark of positive belief is hypothesized as 4 in a 5 point scale. The significance of the difference between observed mean of customers’ belief and the predetermined benchmark is measured by left tailed Z statistic. It is found that the sample respondents believe that the performance of the B2C e-commerce sites in Bangladesh is up to the benchmark in teams of only two attributes among the eleven. The findings of this study may be used by the existing B2C e-commerce companies as well as by the future e-commerce entrepreneurs in Bangladesh to establish a quality and customer driven B2C e-commerce industry. Even the customers will be benefitting if the industry considers the findings of the study.

Keywords: B2C e-commerce, Attitude, Belief, Evaluation

DOI: 10.20472/IAC.2017.032.012

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