Template-Type: ReDIF-Article 1.0 Author-Name: Zohreh Alizadehrad Author-Name-First: Zohreh Author-Name-Last: Alizadehrad Author-Email: alizade.zohre@gmail.com Author-Workplace-Name: University of Georgia Author-Name: Ekaterine Maglakelidze Author-Name-First: Ekaterine Author-Name-Last: Maglakelidze Author-Email: eka_maglakelidze@mail.ru Author-Workplace-Name: University of Georgia Title: The survey of causal relationships between CSR awareness and corporate trustworthiness as well as the other dependent variables (on the example of petroleum companies operating in Georgia) Abstract: The objective of current research is to evaluate the impact of petroleum companies? CSR activities on corporate trustworthiness as one of the dimensions of corporate credibility, customer purchase intention, and customer?s willingness to be involved in CSR initiatives in Tbilisi city of Georgia. In order to meet research objective and to test hypotheses generated at the outset of the research project causal research was applied; The experimental design that was used is before-after with control group. The population under study is customers of three petroleum companies out of six operating in the industry because these three companies have been showing commitment to CSR compared to their competitors. Three experiments were carried out using three experimental and three control groups. Each company?s customers were randomly assigned to the experimental and the control groups. For the purpose of data analysis, a statistical package for social science (SPSS) was applied to assess group mean difference and to test research hypotheses at p-value 0.05 significance level. All three experiments revealed that CSR awareness significantly influences both corporate trustworthiness, which is one of the important dimensions of corporate credibility, and customer purchase intention, and ultimately results in more customer willingness to be involved in corporate CSR initiatives while the factor of corporate trustworthiness serves as a mediator between CSR awareness and Purchase Intention. Classification-JEL: M14, M31, D21 Keywords: CSR, purchase intention, customer involvement in CSR activities, Georgian petroleum companies, experimental research, group mean comparison, ANOVA Journal: International Journal of Business and Management Pages: 1-24 Volume: 8 Issue: 2 Year: 2020 Month: November File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116816 File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116816?download=1 Handle: RePEc:sek:jijobm:v:8:y:2020:i:2:p:1-24 Template-Type: ReDIF-Article 1.0 Author-Name: Niveen Elsaghier Author-Name-First: Niveen Author-Name-Last: Elsaghier Author-Email: niveenelsaghier@gmail.com Author-Workplace-Name: Arab Academy for Science & Technology Title: Designing A Framework for E-WOM and Online Reviews Adoption for Online Reservations in the Hotel Industry in the Egyptian Context Abstract: In buying choices and purchase decisions, consumers and shoppers progressively search for data on product and service on the web. Consequences of delegate studies show that a lot of people effectively utilize online suggestions for information and data on product and service. Individuals, who based their buying choices and purchase decisions for advertising and expert counsel a couple of years prior, presently increasingly more allude to proposals of online users. The trading of provider data between buyers using the web is called electronic Word-of-Mouth (e-WOM). Therefore, this paper classifies the meaning of e-WOM, then identifies the link between the e-WOM, E-WOM Credibility, E-WOM Review Adoption, and Online Reviews Adoption. Also, the main objective of this study is to construct a research model that investigates the impact of factors on Credibility, Adoption, and Online Reviews Adoption. Data was collected from customers using online hotel reservations in Egypt and results showed that there is a significant effect of Expertise, Trustworthiness, Homophily and Aggregated Recommendation Rating on Online Reviews Adoption of online hotel reservations in Egypt. Classification-JEL: D12, L81 Keywords: E-WOM, E-WOM Credibility, E-WOM Review Adoption, Online Reviews Adoption Journal: International Journal of Business and Management Pages: 25-52 Volume: 8 Issue: 2 Year: 2020 Month: November File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116764 File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116764?download=2 Handle: RePEc:sek:jijobm:v:8:y:2020:i:2:p:25-52 Template-Type: ReDIF-Article 1.0 Author-Name: Bechir FRIDHI Author-Name-First: Bechir Author-Name-Last: FRIDHI Author-Email: bm.fridhi@mu.edu.sa Author-Workplace-Name: Business Administration Dept, College of Business Administration, Majmaah UNIVERSITY Author-Name: Abdulmohsen Al-ODHAIB Author-Name-First: Abdulmohsen Author-Name-Last: Al-ODHAIB Author-Email: a.abdulmohsen@mu.edu.sa Author-Workplace-Name: College of Business Administration, Majmaah UNIVERSITY. Author-Name: Hassan ASSIRI Author-Name-First: Hassan Author-Name-Last: ASSIRI Author-Email: h.assiri@mu.edu.sa Author-Workplace-Name: College of Business Administration, Majmaah UNIVERSITY. Author-Name: Menahi Al-SUBAIE Author-Name-First: Menahi Author-Name-Last: Al-SUBAIE Author-Email: m.alsubaie@mu.edu.sa Author-Workplace-Name: College of Business Administration, Majmaah UNIVERSITY. Author-Name: Sultan Al-OTAIBI Author-Name-First: Sultan Author-Name-Last: Al-OTAIBI Author-Email: s.alotaibi@mu.edu.sa Author-Workplace-Name: College of Business Administration, Majmaah UNIVERSITY. Title: Impact of Enterprise Resource Planning System on Realizing of Competitive Advantage and Consumer Satisfaction in Rajhi Steel Industries Co. Ltd Abstract: The study aimed to identify the impact of the application of resource planning to achieve competitive advantage in consumer Al Rajhi Steel factory and pleasing system. As well as to identify the differences in consumer satisfaction according to the variable number of years dealing with the company. To achieve the goal of the study was the use of a quantitative descriptive approach. Where the study was applied on a simple random sample consisting of (111) customers and direct consumers of the company's products. A questionnaire was applied to achieve the objectives of the study. The results have resulted in the presence of a statistically significant effect of the application of ERP system in Al-Rajhi Steel Company in the Kingdom of Saudi Arabia on the competitive advantage of consumers and harms very much. It turns out that there are no statistically significant differences at the level of significance ( ) between the mean scores of the study sample to the impact of the application of resource planning system in Al-Rajhi Steel Company in the Kingdom of Saudi Arabia on the consumer and customer satisfaction estimates due to a variable number of years dealing with the company. One of the main recommendations of the study continue to develop resource planning and expansion of its database system to cover all sections of the companies that use partially; as well as training courses for companies operating resource planning system in order to raise the efficiency and sustainability of the follow-up entry updates on this system. Classification-JEL: D12, L23 Keywords: Al-Rajhi Steel Company, Competitive Advantage, Resource Planning System, Journal: International Journal of Business and Management Pages: 53-72 Volume: 8 Issue: 2 Year: 2020 Month: November File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116845 File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116845?download=3 Handle: RePEc:sek:jijobm:v:8:y:2020:i:2:p:53-72 Template-Type: ReDIF-Article 1.0 Author-Name: Fumihiko Isada Author-Name-First: Fumihiko Author-Name-Last: Isada Author-Email: isada@kansai-u.ac.jp Author-Workplace-Name: Kansai University Title: Position in inter-organizational networks and profitability and growth potential Abstract: The purpose of this study is to empirically clarify the relationship between a company?s position in the network structure of inter-company collaboration and its profitability and growth potential. In particular, by categorizing and analyzing companies located at the center of the network, we attempted to gain insight into the generation and growth process of so-called platformer companies. According to previous research, companies that are at the center of collaboration among various companies vary by industry and product characteristics. This research focuses on the Internet of Things (IoT), which is an industry in which inter-business relationships are important for collecting and utilizing big data across industries as an object of analysis. As a research method, we extracted the text information of newspaper articles related to IoT and analyzed the transition of the relationship between companies using social network analysis. Network analysis based on newspaper article data showed the possibility of one process to grow from a niche company to a platform leader and eventually to a large company. Classification-JEL: M11, O32, L14 Keywords: Inter-organizational network; Platform leadership; Business Ecosystem; Social network analysis; Internet of Things Journal: International Journal of Business and Management Pages: 73-85 Volume: 8 Issue: 2 Year: 2020 Month: November File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116805 File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116805?download=4 Handle: RePEc:sek:jijobm:v:8:y:2020:i:2:p:73-85 Template-Type: ReDIF-Article 1.0 Author-Name: Diana Lestari Author-Name-First: Diana Author-Name-Last: Lestari Author-Email: diana.lestari@feb.unmul.ac.id Author-Workplace-Name: Department of Economics, Faculty of Economics and Business, Mulawarman University Author-Name: Made Setini Author-Name-First: Made Author-Name-Last: Setini Author-Email: made.setini@student.unud.ac.id Author-Workplace-Name: Department of Management, Faculty of Economics and Business, Udayana University Author-Name: Dio Caisar Darma Author-Name-First: Dio Author-Name-Last: Caisar Darma Author-Email: diocaisar@stiesam.ac.id Author-Workplace-Name: Department of Management, Sekolah Tinggi Ilmu Ekonomi Samarinda Author-Name: Siti Amalia Author-Name-First: Siti Author-Name-Last: Amalia Author-Email: siti.amalia@feb.unmul.ac.id Author-Workplace-Name: Department of Economcis, Faculty of Economics and Business, Mulawarman University Title: International trade in the Covid-19 outbreak: Is the digital economy working? Abstract: This paper presents the strengthening of the digital economy which acts as a stabilizer in the trade sector during the Covid-19 outbreak. In a contactless world, most interactions between customers and employees must occur virtually. While still making exceptions to some things, operating digitally is the only way to survive restrictions on activities by the government, including in the economic sector. The instructions for switching in a digitizing pattern are nothing new, they are simply brought into sharp focus. The most recent event, the Covid-19 outbreak, has accelerated a transformation, as evidenced by the sharp strengthening in the digitizing economic sector. Based on a literature study, the conclusions explain the opportunities for the digital economy to support the trade sector which experienced inconsistencies in growth tabulations during this outbreak. Through the perspective of neoliberalism, it can be used to explain how it is related to strengthening the digital economy with the stability of international trade at macro and micro levels. Classification-JEL: B22, E00, B52 Keywords: International trade, Digital economy, Neoliberalism, Covid-19 Journal: International Journal of Business and Management Pages: 86-92 Volume: 8 Issue: 2 Year: 2020 Month: November File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116840 File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116840?download=5 Handle: RePEc:sek:jijobm:v:8:y:2020:i:2:p:86-92 Template-Type: ReDIF-Article 1.0 Author-Name: Holly Ng Author-Name-First: Holly Author-Name-Last: Ng Author-Email: hollyng@twc.edu.hk Author-Workplace-Name: Tung Wah College Author-Name: Marine Yeung Author-Name-First: Marine Author-Name-Last: Yeung Author-Email: marineyeung@twc.edu.hk Author-Workplace-Name: Tung Wah College Author-Name: Tilo Li Author-Name-First: Tilo Author-Name-Last: Li Author-Email: tiloli@twc.edu.hk Author-Workplace-Name: Tung Wah College Title: A pilot study of the Hong Kong smartphone market: How service quality affects repurchase intention via customer satisfaction and attitudinal loyalty Abstract: The smartphone penetration rate among people aged 15 and above in Hong Kong stood at close to 90 per cent in 2018. While the demand for smartphones has been increasing, the smartphone market in Hong Kong is highly competitive. Smartphone firms strive to maintain their customers by encouraging repurchases through launching newer models. The marketing cost of keeping an existing customer is well below that of finding a new customer. Therefore, how to motivate current customers to repurchase newer editions of the same brand is a major marketing concern for most companies. The purpose of this paper is to explore the causality between service quality and repurchase intention via customer satisfaction and attitudinal loyalty. Data from a sample of 200 Hong Kong smartphone users aged 18 and above confirm that customer satisfaction mediates the relationship between service quality and attitudinal loyalty that eventually affects repurchase intention. The percentage of the direct effect of service quality on attitudinal loyalty demonstrated a significant partial mediation of customer satisfaction. The results of this study provide important theoretical and managerial implications for researchers and practitioners of the smartphone industry not only in Hong Kong but also around the world. Classification-JEL: D12, M31 Keywords: Smartphone marketing, service quality, customer satisfaction, attitudinal loyalty, repurchase intention Journal: International Journal of Business and Management Pages: 93-109 Volume: 8 Issue: 2 Year: 2020 Month: November File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116748 File-URL: https://iises.net/international-journal-of-business-management/publication-detail-116748?download=6 Handle: RePEc:sek:jijobm:v:8:y:2020:i:2:p:93-109