The study aimed to assess the institutional sustainability of St. Paul University Philippines (SPUP) using the four perspectives of the balanced scorecard, namely: internal processes; learning and innovation, customer and financial perspectives. Furthermore, it considered the strengths, weaknesses, opportunities and threats of SPUP in the balanced scorecard inorder to come up with proposed strategies. This study employed the quantitative descriptive method to assess the University’s performance along the four perspectives of the balanced scorecard. The primary data were obtained using a survey questionnaire. The secondary data includes the financial statements, enrollment summary, faculty profile, faculty performance evaluation, number of employees, and number of resigned full-time faculty for academic year, 2015-2016 to 2017-2018. One hundred ninety-three (193) participants were obtained through stratified sampling to include office staff and maintenance personnel, faculty, lay administrators, students and parents. Data were treated using frequency counts, mean, and ratios. Results show that the scorecard of SPUP has positive performance in the internal processes, learning and growth, and customers’ perspectives. It adopted aggressive working capital management in its financial perspective of the balanced scorecard brought by low liquidity and short-term solvency. It has less performance in the financial perspective of the Balanced Scorecard.
Keywords: institutional sustainability, balanced scorecard, internal processes, learning and innovation, customer, financial perspective
SHIRLEY ENRIQUEZ (2021). Institutional Sustainability of St. Paul University Philippines Using the Four Perspectives of the Balanced Scorecard. International Journal of Business and Management, Vol. IX(1), pp. 1-33. , DOI: 10.20472/BM.2021.9.1.001
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