EVALUATION OF BANK'S PERFORMANCE BY USING BALANCED SCORE CARD: PRACTICAL STUDY IN LIBYAN ENVIRONMENT

ABDURIZZAG ABOFAIED

Abstract:

The purpose of this study is to contribute to the understanding of how BSC is developed and applied in evaluating the performance of The Jumhouria Bank (JB) in Libya. Using the concepts of Kaplan and Norton, and the data made available from the bank, a BSC was derived to measure the performance of the bank between 2007-2010. The analysis assisted the cause-effect relationships between the non-financial, and the financial dimensions of the BSC. Due to lack of research work, in this area, in the banking sector in Libya, this study shall contribute to the knowledge on how banks in Libya may apply the BSC to evaluate their performance, and how they might turn strategic vision into potential performance. The author proposed some future research needs required in this area. The use of the BSC developed here is limited to the bank studied; however, the approach could trigger off reflections among policy makers and other banks to start using the BSC.

Keywords:
Performance evaluation, management control, balanced scorecard

DOI: 10.20472/BM.2017.5.1.001

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APA citation:
ABDURIZZAG ABOFAIED (2017). Evaluation of Bank's Performance by using Balanced Score card: practical study in Libyan Environment . International Journal of Business and Management, Vol. V(1), pp. 1-14. , DOI: 10.20472/BM.2017.5.1.001


Copyright © 2017, Abdurizzag Abofaied et al, abofaied@hotmail.com


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