Proceedings of the 17th International Academic Conference, Vienna

USING SERVICE DESIGN TO MANAGE EMERGENT SERVICES

TUNG-HSIANG CHOU

Abstract:

Technology is developed in tremendous speed nowadays. Stand-alone system until now is going to Cloud Computing trend, many data can be used to save or transfer information through cloud computing. The study uses these technologies to design a multifunction e-service system for ambulance. The e-service system updated the new way from handwriting to smart device, it can ensure information to save and transfer to the hospital database. In order to improve the current ambulance system process and replace handwriting format, this study invents the e-service system for ambulance. We use service design approach to redesign service process of ambulance, and then this study uses smart device to install e-service system for ambulance. This e-service system integrates many various media (such as sound, pictures or text ) and helps hospital employee to prepare some material before the patients arrive at hospital. This study will use Taiwan’s ambulance to illustrate its process and try to improve it with service design methodology.

Keywords: e-service, ambulance, cloud computing, service design, process

DOI: 10.20472/IAC.2015.017.018

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