Proceedings of the 31st International Academic Conference, London

HOTEL BUSINESS TRAINING FOR PERSONNEL DEVELOPMENT: ENHANCING CHINESE LANGUAGE SKILLS

CHULEEWAN PRANEETHAM, JITTREE SAITHONG, NISARAT THAITHONG, NISA CHARUSIRICHAI, MANTANAN KHUNRIT, TATIANA LITVINOVA, PRASERT SITTHIJIRAPAT

Abstract:

The purposes of this research were: 1) to compare the difference of achievement scores earned in Chinese knowledge and skills of hotel personnel before and after the training for personnel development in enhancing Chinese language skills, and 2) to study the satisfaction towards the training of hotel personnel. The research samples consisted of 50 hotel staff in Koh Samui, Thailand, collected by purposive sampling technique. The instruments used in this research were the course modules for hotel business training for personnel development in enhancing Chinese language skills, pre-test and post-test, and satisfied evaluated questionnaire. The frequency, percentage, mean, standard deviation, and t-test were used to analyze the data. The findings indicated that: 1) the hotel personnel’s achievement in enhancing Chinese language knowledge and skills increased with statistical significance (p<0.01), and 2) Hotel personnel’s satisfaction in the training program and resource persons were at high levels. Modules and contents, course organization and management, application of knowledge and skills, and the overall satisfaction were at good levels. The feedback gathered from the participants confirmed that the resource persons and facilitators were qualified, experienced and able to explain difficult content topic in clear and simple term.

Keywords: hotel business, training, personnel development, language skills

DOI: 10.20472/IAC.2017.031.037

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