Proceedings of the 34th International Academic Conference, Florence

EXPLORING THE RELATIONSHIP BETWEEN TALENT MANAGEMENT AND SERVICE DELIVERY IN A SELECTED GOVERNMENT INSTITUTION

ANNAH CHILOANE, NICOLENE BARKHUIZEN

Abstract:

The main objective of this research was to determine the relationship between talent management and service quality of police officials. A Talent Management Measure and adapted version of the SERVQUAL were administered among police officials (N=140). The results showed that more than half of the respondents were in agreement that talent retention practices need substantial improvement. The results further showed inadequate compensation, a lack of strategic talent management policies and talent development practices. About two-thirds of the participants were in agreement that performance management systems and talent attraction practices are somewhat adequate. The results showed a significant relationship between strategic talent management, performance management, talent retention, talent attraction, compensation and rewards, talent development and the assurance and reliability dimensions of service quality. Recommendations are made.

Keywords: Police Officials, Talent Attraction, Talent Management, Talent Retention, Service Delivery

DOI: 10.20472/IAC.2017.034.013

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