Proceedings of the 42nd International Academic Conference, Rome

WORKPLACE OSTRACISM AS A PREDICTOR OF EMPLOYEE PERFORMANCE AND EMPLOYEE TURNOVER- EVIDENCE FROM THE BANKING SECTOR

SAMAN JAVED, HASSAN SHABBIR SHAH, TAQADUS BASHIR

Abstract:

Workplace ostracism has been identified as a separate entity from workplace harassment. Practised through banishing the target from a social group and social interaction, workplace ostracism is probable to have negative impact on the employees. Though different from harassment, it is equally destructive when it comes to the workplace environment. It manifests itself in a number of forms not only at individual level but also at the organizational level. This paper aims to explore the effects of ostracism on employee behaviour in terms of their performance and turnover. Testing the study in the banking sector, the results suggest that ostracism adversely affects employee performance. Similarly, the former leads to high turnover trend. Statistical significance has been found in the inverse relationship between workplace ostracism and employee performance; and workplace ostracism and employee turnover. The study makes a significant contribution towards the literature on Workplace Ostracism, as it examines the effect of workplace ostracism on two of the key performance indicators i.e. Performance and Turnover. The study will also provide managers with insight on the construct of ostracism will enlighten them about the costs associated with the presence of ostracism in the workplace in terms of employee performance & employee turnover.

Keywords: Workplace Ostracism, Employee Performance, Employee Turnover.

DOI: 10.20472/IAC.2018.042.024

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