Proceedings of the IISES Annual Conference, Sevilla, Spain

CONFLICT MANAGEMENT COMPETENCE BY UNIVERSITY STUDENTS

JANA MARIE ŠAFRÁNKOVÁ, LENKA EMROVÁ

Abstract:

Conflict situations are an integral part of the work and the inability to resolve conflict is the biggest source of stress and dissatisfaction in the workplace. The aim of paper is to analyse conflict management strategies by university students. Reseach question is what choices of strategies for resolving conflict is prefered by university students.The paper is based on the analysis of available scientific literature about coflict resolution strategies and on the analysis of the results questionnaire survey among students of the Masaryk Institute of Advanced Studies of the Czech Technical University in Prague. Our study shows that students choose the easiest strategy for resolving conflict – compromise or prefer to avoid conflict. The results show the need to learn and practice appropriate strategies for conflict management among students.

Keywords: Competence, Social Competence, Interpersonal Conflict, Strategies for Conflict Management

DOI: 10.20472/IAC.2018.035.038

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