The conference was co-organized by the Czech Technical University - Department of Management and Economics.
Keynote Speaker Professor Edwin Theron from the University of Stellenbosch, South Africa, delivered the speech "When Service Recovery Goes Wrong – The Harmful Effect on Trust".
Two complimentary bus tours to Versailles and Giverny (Claude Monet Gardens) were included for the conference delegates.
Best Paper Award will be conferred by the Program Committee to the author(s) of the best paper presented at the conference.
Submitted papers were double-blind peer-reviewed by our external reviewers, based on originality and technical quality. Accepted and presented papers have been published in the Conference Proceedings on our website. Abstracts were published in the Book of Abstracts.
Proceedings are indexed in: RePEc, Google Scholar, Research Bible and Research Gate. The Conference Proceedings will be sent to Clarivate Analytics (Thomson Reuters) after the conference, to be evaluated for coverage in the Web of Science Conference Proceedings Citation Index.